Eurostar has introduced a direct, non-stop route between the Netherlands and the UK without requiring passengers to disembark midway for passport control.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, reflects on the last few weeks since the launch of Avanti West Coast services in the UK, and explains what the operator will focus on, going forward, to deliver a better passenger…
Following the outbreak of Coronavirus which is preventing Chinese tourists visiting Great Britain, train companies across the UK are offering fee-free refunds for rail tickets purchased in China.
Despite improvements in recent years, the UK rail industry still needs to make significant changes to its provision of information to passengers, says ORR.
In a bid to encourage sustainable travel and offer an alternative to flying, Greater Anglia has announced the introduction of its Rail Sail ticket.
The lack of bins on trains limits recycling options, despite a survey showing that 82 per cent of passengers would choose to recycle.
Directly integrated into the glazing of windows, smart window technology can broadcast videos with informational or promotional content, and offer passengers the ability to change window opacity to enhance their journey experience
The Memorandum of Understanding between IATA and UIC outlines that both parties will work to support intermodal travel and interoperability.
ORM hackathons are designed for people to collaborate on digital initiatives and quickly innovate new concepts, turning them into real products.
Brightline's unique campaign is hoping to reduce the number of suicides by rail, following an increasing number of incidents since 2017.
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
Following the launch of the initiative at four other major stations in Britain in December 2019, London Liverpool Street is the latest station to offer passengers with hidden disabilities a discreet way to ask for extra help while making their journeys.